The book about mystery shopping : improving business by measuring management
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The book about mystery shopping : improving business by measuring management
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| Physical Description |
261 s. : kuv. ; 23 cm |
|---|---|
| Language |
English |
| Language of Original Work |
English |
| Item Description |
This book is based on the content in the second edition of "Measuring Management and the Moment of Truth" by one of the authors, Veronica Boxberg Karlsson. This book includes additional content about service measurements, the industry in South America and more example of return on investment from Mystery Shopping. |
| Publisher |
Vallentuna :
Better Business Books,
2014
|
| Classification | |
| Subjects | |
| Publisher | (Lettland) |
| Additional Information | Veronica Boxberg Karlsson |
| ISBN |
9789197822251 nid. |